Where Technology Meets Efficiency – Trusted IT for Growing Organizations
IT Deskside Technician
Overview
Efficium is a managed services provider delivering comprehensive management of IT environments through a reliable framework that includes monitoring, maintenance, and end-user support. The company is focused on minimizing downtime, improving productivity, and ensuring seamless collaboration across Microsoft 365, SharePoint, Teams, and cloud infrastructure solutions.
The IT Deskside Technician is a key member of our managed service provider team based in Charlotte, NC. This individual is responsible for delivering high-quality technical support to end-users, ensuring the smooth operation of desktops, laptops, mobile devices, and associated peripherals within a corporate environment.
This is a full-time, onsite position located in Charlotte, NC. The role will require travel to client sites each week within the region and with an expectation of 50% of work performed remotely.
Specific Skills
- Valid driver's license and ability to drive to customer sites as required.
- 3+ years of deskside or IT support experience in a managed services or enterprise environment.
- Strong knowledge of Windows and Mac OS, Microsoft 365, and common hardware troubleshooting.
- Excellent communication, customer service, and problem-solving skills.
- Ability to lift and move equipment (up to 40 lbs) as needed.
- CompTIA A+, Network+, or similar certifications preferred.
Responsible For
- Provide onsite and remote deskside support for hardware, software, and network-related issues.
- Responsibility for meeting SLAs, response/resolution targets, and contributing to continuous service improvement.
- Expectation to maintain technical documentation, asset records, and SOPs.
- Able to support flexible working hours both time of day and days of week.
- Troubleshoot and resolve incidents involving Windows and Mac operating systems, Microsoft 365, printers, and standard business applications.
- Respond promptly to service tickets, document actions taken, and maintain clear communication with users and management.
- Set up, configure, and deploy new workstations and devices following company standards.
- Assist with user onboarding/offboarding, including account setup and access management.
- Collaborate with other IT team members and escalate complex issues as required.
- Ensure compliance with security policies and best practices for data protection and privacy.
- Work support request tickets using standard ITIL v4 methodology
Job Nature
Full Time
Educational Requirements
- Associate degree in Information Technology or related field, or equivalent work experience.
Experience Requirements
3+
Job Location
Charlotte, NC
Job Level
Sr. Position